Role

Reporting to the Vice President of Operations, the technician is responsible for installing and repairing equipment at the customer's site. He is also mandated to provide technical support by phone or email.

Description of Activities and Responsibilities

▪ Respond to service calls on the road.
▪ Perform repairs in the shop.
▪ Be available to periodically perform 24-hour service on-call shifts.
▪ Meet with customers to resolve problems.
▪ Diagnose technical problems.
▪ Replace equipment or return defective parts for repair.
▪ Perform tests to ensure equipment is functioning properly.
▪ Assist customers in using their new equipment.
▪ Prepare the necessary materials in the truck as needed.
▪ Provide technical support by email or phone.
▪ Calibrate and calibrate machines.
▪ Perform maintenance tasks on electronic and mechanical equipment ▪ All other related tasks

Education

▪ College or university diploma in electronics or electrical engineering

▪ 2 to 5 years of experience in a related field

Skills (Abilities and Behavior)

▪ Autonomous and resourceful
▪ Excellent manual dexterity for precision work ▪ Ability to work in a team
▪ Good interpersonal skills
▪ Attention to detail
▪ Self-motivated, quick learner
▪ Analytical and problem-solving skills

Specific Knowledge

• ▪ Minimum bilingualism required (English and French)

• ▪ Proficiency in wired and wireless network communications, radio, and other technologies

• ▪ Proficiency in TCP/IP and UDP configurations (Subnet Mask, Gateway, and DNS)

• ▪ Advanced computer skills (Windows Server, Hyper-V, and redundant servers)

• ▪ Proficiency in Microsoft Office Suite

• ▪ Knowledge of instrumentation (multimeter, oscilloscope, etc.)

• ▪ Knowledge of traffic control and detection systems. IMSA Knowledge of point-of-sale (POS) peripherals (laser scanner, printer, cash drawer, credit card payment system, and touchscreen) Knowledge of SQL scripting and queries Knowledge of remote control software (TeamViewer, LogMeIn, VNC, etc.) Knowledge of reading and interpreting mechanical, electrical, and electronic schematics Knowledge of AutoCAD is an asset