Technical Support Specialist Level 2

June 20, 2022

Are you passionate about state of the art technologies?  Join Kontron Canada as an L2 Technical Support Specialist!  We are looking for a dynamic and versatile candidate interested in micro-computing, electronics and embedded software. Please note that it is not a call center position.

To get a taste of the work environment at Kontron Canada, watch the following video in French:

AN OVERVIEW OF THE CHALLENGES AHEAD:

  • You will provide technical expertise to support our sales force to promote interest in Kontron solutions and to help closing business;
  • You will capture customers’ needs, identify and proactively tailor creative and innovative solutions to customers particular requirements while preserving profitability for both parties;
  • You will manage technical relationship with the corporate customers while taking ownership of information research, troubleshooting, diagnosis and resolution of the customer’s technical issues both in challenging dense server applications and software lifecycle maintenance;
  • You will provide various services and world class technical expertise which may involve going at a corporate customer’s site, if needed;
  • You will prepare and conduct technical trainings on latest Kontron solutions, tools and technologies, if needed.

YOU WILL IMPRESS US IF YOU HAVE:

  • Education:Bachelor’s degree or equivalent experience;
  • Specialization: Computer engineering or electrical engineering;
  • Experience: Ideally a minimum of 2 years in technical support or sustaining engineering activities, as well as network administration experience, mainly with servers and/or integrated solutions to services in virtualized environments (OpenStack, VMWare);
  • Profile: Customer centric, strong communication and interpersonal skills, tact and firmness, self-motivated and determined, readily takes ownership, responsible with good organizational capacities, leadership, resourcefulness, works well under stress, ability to work effectively in a group or independently, and ready to travel for a short period a few times per year;
  • Assets: Good knowledge of electronic components with administrative experience and troubleshooting of Linux-based systems, great understanding of the network stack (especially L2 and L3 technologies), processor boards, and/or integrated solutions based on Intel architecture in telecom/datacom, industrial, medical or other types of applications;
  • Languages: Bilingual (English and French) written and spoken.

HOW ABOUT AN EXCEPTIONAL WORK ENVIRONMENT INCLUDING:

  • A competitive salary;
  • A generous vacation policy and a large number of personal days;
  • An advantageous collective insurance program, including telemedecine;
  • A collective RRSP program in which Kontron Canada contributes;
  • Good balance between work-family-personal life, including the possibility of teleworking;
  • Social and sports activities, including access to a volleyball and soccer field;
  • Various training for your professional development;
  • A stimulating career path in various sectors of activity;
  • Dedicated days for individual and team innovation projects;
  • A modern facility with state of the art equipment;
  • And much more…

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