Account manager

We are known in the engineering and manufacturing sector for our innovative mechanisms, our human culture and the dynamism of our teams. Thanks to our unique know-how and technology, we have been able to carve out a leading position in the lifting platform indystry and the multipurpose hall systems, both nationally and internationally.

In order to expand our teams, we are looking for an Account Manager.

The main responsibilities are:

Account management – ​​customer support (65%)

• Assist customers in the optimal selection of the most suitable products for a competitive solution (Spiralift model, quantities, platform specifications, etc.) and select them (make calculations for current uses)
• Coordinate with internal service requests requiring more detailed expertise or submissions.
• Monitor orders/projects sold to customers (specification, contractual, logistics issues)
• Manage customer issues related to the projects sold and communicate to the people concerned internally; (service, engineering, production, etc.)
• Agree on the strategy, with internal people, deliverables (parts, inspections, visits, reports, etc.) and deadlines

Promotion of Gala products and services (30%)

• Present our products & services to architects, consultants, end users, integrators (hereinafter “stakeholders”) during Fairs, Visits to stakeholders’ offices (internationally), Webinar, etc.
• Identify relevant marketing opportunities to improve the visibility of our products and sales
• Assess problems related to our products, services, or else (payment terms, competitive position of our products, etc.) and identify possible solutions or bring stakeholders together to think about possible solutions
• Train stakeholders on our products, selection tools and on the use of public documents on our website

Monitoring the competitive positioning of our products (5%)

Required profile:

We are looking for a candidate that is professional, comfortable in a technical environment (where more than 50 mechanical engineering engineers and technicians work in all departments of the organization) with good communication skills and who wishes to establish a long-term relationship with our business partners.

• Academic background in mechanical/civil engineering or any relevant technical field
• 1 to 6 years of experience (including internships) holding a Bachelor or 3 years of experience after completing a technique
• Bilingualism, French-English
• Comfortable in a sales and customer service environment
• Available to travel overseas for the equivalent of 1 to 2 consecutive weeks (4 to 6 times per year)

In return, we offer you a collegial, collaborative, respectful work environment where team spirit reigns. A flexible schedule is also available to you, as well as several social activities where you can get to know your work colleagues better!