Mechanical Field Service Technician

The Mechanical Field Service Technician is a highly motivated professional working in the BID Group Service Division. As a key member of the technical team, you will be involved primarily in the servicing, maintaining and fine tuning of the state-of-the-art BID Group’s line of sawmill and planermill equipment. The ability to travel extensively to client’s sites and maintain a close working relationship with team members is a must in this role. We empower our people to do their very best and create an environment that will encourage new ideas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adhere to and promote company safety standards.
• Ensure customer satisfaction with system.
• Carry-out scheduled service visits.
• Complete preventative maintenance following checklists and train clients on system
• Fine tune highly integrated scanning systems for customer specific needs.
• Provide remote & over-the-phone troubleshooting service in support of our call center.
• Extensive travel within North America.
• Complete timely & thorough service reports, timecards, expense reports, etc.
• Communicating with vendors, internal contacts and customers

SKILLS AND QUALIFICATIONS

• Have a diploma, degree or trade qualification in the electronics field or the equivalent experience
• Electronics/hardware troubleshooting and problem-solving skills on industrial equipment
• Hardware and software application knowledge
• Ability to travel to mill locations in North America
• Strong communication skills and customer oriented
• Capability of working under-pressure
• Experience working in an industrial environment is an asset
• Knowledge of lumber industry and/or lumber grading ticket is an asset

If you are interested in working with us, please send your resume today!

Job Types: Full-time, Permanent

What we offer:

• Travelling required job on 13-8 rotation.
• Guaranteed minimum (8 hours / day in 13 / 8 rotation).
• 13th day: $4 / hour bonus.
• Automatic weekend overtime.
• Competitive wage.
• No relocation necessary.
• Will consider third-year millwright apprentices.